FAQs

FAQ'S

How do I join the secret stockists Makeup Cartel Facebook group?

From your personal Facebook Page, send a friend request to PONi Cosmetic. Our Admin will then approve your request and invite you to the Makeup Cartel Facebook Group.

If you then wish to add staff members to the group please invite them and then email wholesale@makeupcartel.com.au to confirm their role in the business.

What product training do you offer?

Did you know that we have a Training and Video section available for you? On our website (www.makeupcartel.com.au) log in to your customer account, head to ‘my account’ and find the tab ‘Training and Videos.’

Do you still have questions? Send us a message through our Contact us Page and we can discuss setting up a Product Knowledge Training with you.

How do I become a gold stockist?

All of the following are taken into consideration: stocking the full range; participating in in-salon promotions and offers; placing monthly orders of $500+; going above & beyond for your customers in service and recommendation of our brands.

This is reviewed on a quarterly basis.

How do I access images and videos I can use on my social pages?

On our website (www.makeupcartel.com.au) log in to your customer account, head to ‘my account’ and find the tab ‘media and branding.’ Here is where you can access assets for your social and web pages

I have received my order but it appears to be incorrect, what do I do?

If you believe an error has occurred on your order or you have received the wrong product please send us a message through our Contact Us page.

Please be sure to include your sales order/source number on your enquiry.

What do I do if I receive a faulty item or a customer returns a faulty item?

Please take a picture and email the image to wholesale@makeupcartel.com.au quoting your Order Number. Your client must bring in the product to you for you to inspect to deem faulty.

For any claimed product reaction, please send us a message through our Contact Us page with a description of what has occurred.