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What will the cost of shipping be?
Shipping Charges are calculated by weight and location, therefore, will vary depending on your order inclusions. For an estimated delivery cost, please use the postage calculator in your cart.
When will my order be sent?
To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. There may be slight delays in shipping at times of high volume orders.
Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please email firstname.lastname@example.org
How to I track my order?
Once your order has been shipped, you will receive an email with a link and your tracking number.
If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, call our Customer Service Team on 1300 66 11 76 or email email@example.com and we'll chase it up for you.
Custom tax and duties?
International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office.